A practical, production-ready guide to configuring BSNL SIP PRI (IMS SIP Trunk) on modern Asterisk (PJSIP) with OpenVPN. Covers authentication, routing, user_eq_phone, scoring logic, debugging, and real-world carrier behavior. BSNL now delivers SIP PRI over FTTH fiber using IMS-based SIP signaling routed through VPN (OpenVPN or SoftEther). Key realities: SIP Proxy is reachable only via VPN SIP authentication may use: IMS expects proper user=phone format RTP may traverse different subnets If your PBX doesn’t support OpenVPN natively, you must deploy a router or gateway device that does. 🛠 Step 1 – Configure OpenVPN BSNL provides: VPN Server Primary IP VPN Server Secondary IP Virtual IP (Client) Gateway Mask After connecting: ip addr show tun0 ip route ping 10.x.x.x # SIP Proxy Ensure: VPN interface is UP Route to SIP proxy goes through VPN SIP proxy is reachable 🧩 Step 2 – Configure BSNL SIP Trunk (PJSIP – NOT chan_sip) Modern Asterisk uses PJSIP , not sip.conf. Below is a ...
Your customers aren’t just accounts—they’re relationships. But in finance, insurance (health, auto, property), and collections, poor communication costs millions annually. Here’s how blending CCaaS, CRM, and IP PBX turns chaos into profit:
1. CCaaS (Contact Center as a Service): The Nerve Center
Video Demo: CCaaS in Action
- Problem: Overloaded call centers, dropped claims, angry clients.
Solution:
- AI-Powered Routing: Health insurance inquiries go to licensed agents; loan queries to finance experts.
- Omnichannel Support: Let customers switch from call → SMS → email seamlessly (critical for urgent claims).
- Compliance Guardrails: Automatically redact sensitive data (e.g., medical records) to avoid HIPAA fines.
2. CRM: The Brain Behind the Operation
Video Demo: CRM Automation
- Problem: Silos between sales, support, and collections.
Solution:
- 360° Client Profiles: Track a patient’s health claim and premium payments in one place.
- Auto-Follow-Ups: Trigger reminders for policy renewals, loan EMIs, or pending documents.
- Predictive Analytics: Flag high-risk insurance claims or late-paying clients before issues escalate.
3. IP PBX: The Silent Workhorse
Video Demo: IP PBX Setup
- Problem: Costly hardware, missed calls, poor scalability.
Solution:
- Global Reach, Local Numbers: Use a UK number for property insurance clients, a US number for medical billing.
- Call Recording: Resolve disputes (e.g., auto insurance claims) with stored conversations.
- Disaster Recovery: Keep lines open during floods/storms—critical for emergency claims processing.
The Magic Happens When They Collide 💥
Real-World Example:
A health insurer uses:
- CCaaS to route COVID-testing queries to specialized agents.
- CRM to auto-send test results via HIPAA-compliant SMS.
- IP PBX to maintain uptime during peak call volume.
Result: 40% fewer escalations, 25% faster claim resolution, $150k saved/year.
Why This Trio = Non-Negotiable in 2024
- Finance: Reduce loan default risks with CRM-prompted payment nudges + IP PBX payment reminders.
- Insurance: Cut claim processing time by 60% with AI-driven CCaaS + CRM workflows.
- Collections: Boost recovery rates by 35% with personalized CRM strategies + CCaaS call scripting.
Ready to Save Thousands? 👉 Watch the demos: CCaaS | CRM | IP PBX 👉 Comment “SAVE” for a free audit of your customer care tech stack!
#CustomerExperience #FinTech #InsuranceTech #CCaaS #CRM #IPPBX #CostSavings
P.S. Tag a leader in finance/insurance who needs this upgrade. 🚀
(Replace video links with your actual URLs. Use case studies from your niche for higher impact!)